Privacy Policy
At Ingredients-Lab we are committed to ensuring that your personal information is protected and not misused.
In this document we explain who the controller is, for what purpose your personal information will be processed, the legitimacy for the processing, how and why we collect it, how we use it, the rights you have, and also explain the processes we have put in place to protect your privacy.
By providing us with your personal information through any of our channels and using our websites, we understand that you have read and understood the terms related to personal data protection information set forth. Ingredients-Lab assumes responsibility for complying with current national and European data protection legislation, and aim to process your data in a lawful, fair and transparent manner.
The present Data Protection Policy of Ingredients-Lab will be applied to the navigation through our website, www.hyalurgie.comas well as to the purchase of our products through it.
Who is responsible for the processing of your personal data?
Responsible: Ingredients-Lab SL
TAX IDENTIFICATION NUMBER: B-02710093
Registered office: C/Calabria, 165. 08015 Barcelona
Registration data: registered in the Mercantile Registry of Barcelona, volume 47498, folio 200, page B553796.
Contact e-mail: info@hyalurgie.com
Website: www.hyalurgie.com
What personal information do we collect about you?
The personal data we may collect is as follows:
Identification data: Name and surname, postal and e-mail address, and telephone number.
Billing and shipping addresses
Profile data: user name and password, purchases or orders placed, preferences, comments and survey responses, plus any profile data we may add (such as through the use of data analytics or profiling).
Information about your visits to the website www.hyalurgie.com IP address of your device, date and time of access. For more information about this treatment, please see our Cookie Policy.
Any information that you voluntarily send to our email address info@hyalurgie.com or transmit to us via chat or other communication channels.
Any information that you voluntarily share publicly in the social networks of Ingredients-Lab . Such information will be subject to the privacy policy of the social network in which you share it, so we recommend that you review the privacy settings of your profile in each social network in which you have an account.
Marketing and communication data: data about your preferences in receiving direct marketing from us or third parties, as well as your communication preferences.
We also collect, use and share aggregated statistical or demographic data, regardless of its purpose. Aggregate data may be extracted from your personal data, although it is not legally considered personal data, as it does not reveal your identity directly or indirectly. For example, we can aggregate your usage data to calculate the percentage of users accessing a particular web feature. In order to improve the service and the contents we offer, the website of Ingredients-Lab uses the web analytics service Google Analytics.
However, if we combine or link aggregate data with your personal data in a way that allows direct or indirect identification, we will treat the combined data as personal data, as set forth in this Privacy Policy.
Hyalurgie’s presence on social networks
We have the following profiles in the main Internet social networks (Linkedin, Facebook, Instagram, but we could include others).
Hyalurgie does not recognize itself as responsible for the treatment of the data of its users, followers, or persons who make comments through the same. Likewise, Ingredients-Lab disclaims any liability for comments made by users and followers in their social networks.
Each social network has its own privacy policy, we advise you to review it in case of doubt.
Ingredients-Lab may use the profiles described above to inform its users of topics that it considers of interest to them.
Why do we process your personal data?
Ingredients-Lab processes your personal data for the following purposes:
To provide you with the information you request about our products.
To guarantee the correct processing of your order. For example, when you make a purchase with us through our website.
When you register as a user through our website.
Manage the subscription to our newsletter and the sending of commercial communications, which include communications by call, SMS, WhatsApp and email.
Loyalty program subscription management.
Manage your participation in sweepstakes, promotions and/or surveys.
When we have to comply with any legal or regulatory obligation. These are treatments that we are required by law and that we cannot fail to comply with, such as, for example, keeping sales records to meet our tax obligations.
What is the legitimacy for the processing of your personal data?
We always try to make it very clear on our website what we do and what communications we will send you, whether you decide to sign up for our newsletter or participate in a promotion or survey.
Of course, you have the right to change your mind at any time and unsubscribe from these services. The easiest way to unsubscribe and revoke your consent unilaterally at any time is to send an email to info@hyalurgie.com or click on the unsubscribe link at the bottom of each communication.
We only use your personal data when permitted by law. Please note that, depending on the specific purpose for which we use your personal data, your personal data may be processed on more than one legal basis. Generally, this will happen in the following circumstances:
Execution of a contract: for the management of your purchases through our website.
Consent: We need this basis of legitimacy for the following purposes:
Manage the subscription to our newsletter and the sending of commercial communications, which include communications by call, SMS, WhatsApp and email.
Loyalty program subscription management.
Manage your participation in sweepstakes, promotions and/or surveys.
Quality and satisfaction surveys
Compliance with the legal obligations of Ingredients-Lab.
Fraud investigation.
The legitimate interest of Ingredients-Lab in improving our products and service to our customers, or manage their queries.
If you need more information on this point, please do not hesitate to contact us.
Who has access to your personal data?
We require all third parties with whom we collaborate to respect the security of your personal data and to treat it in accordance with the provisions of current legislation. We also do not allow third-party service providers to use your personal data for their own benefit, and we ensure that they process it only for the specified purposes and in accordance with our instructions.
In all cases, our company assumes responsibility for the personal information you provide to us, and we require those vendors with whom we share your personal information to apply the same level of information protection as we do.
Likewise, your personal information will be at the disposal of the Public Administrations, Judges and Courts, for the attention of the possible responsibilities arising from the treatment, as well as, to provide the legally obliged collaboration..
Do we process data of minors?
The sale of our products is not directed to minors.
International data transfer
Whenever we transfer your personal data outside the European Economic Area, we will comply with the relevant data protection legislation.
We reserve the right to use specific contracts approved by the European Commission that grant personal data the same protection they enjoy in Europe (so-called EU standard clauses).
How long do we keep your data?
We only store your personal information to the extent that we need it in order to use it for the purpose for which it was collected, and in accordance with the legal basis for processing it in accordance with applicable law. We will keep your personal information for as long as there is a contractual and/or commercial relationship with you, or as long as you do not exercise your right to delete or limit the processing of your data.
In these cases, we will keep the information properly blocked, without giving it any use, while it may be necessary for the exercise or defense of claims or may derive some kind of judicial, legal or contractual responsibility of its treatment, which must be attended and for which its recovery is necessary.
What security measures do we apply to the processing of your data?
Ingredients-Lab applies security measures to ensure the confidentiality, availability and resilience of personal data processing systems. We also carry out verification and evaluation processes of the technical and organizational measures implemented, in order to guarantee the security of personal data at all times.
How can you exercise your rights?
You may exercise the rights listed below by sending an e-mail to the following address:
info@hyalurgie.com
Request, at any time, that Ingredients-Lab to confirm whether it is processing your personal data or not.
Access to your personal data, request the rectification of those that are inaccurate or, where appropriate, request their deletion when, among other reasons, they are no longer necessary for the purposes for which they were collected.
In certain cases, request the limitation of the processing of your data. In this case, we will only keep your data for the exercise or defense of claims.
In certain circumstances, object to the processing of your data.
Request the portability of your data.
To revoke the consent that, if applicable, has been granted for the processing of your data by Ingredients-Lab.
File a complaint with the competent data protection supervisory authority.
How to contact us?
We always want to hear from our customers, especially if you think we can do better.
If you:
Do you have any questions or comments about this notice?
You want us to stop using your data
You wish to exercise any of your rights as set forth above, or you have a complaint
Please do not hesitate to contact our customer service team, who will be happy to answer any questions you may have.
You can contact us at:
INGREDIENTS-LAB SL
Contact: info@hyalurgie.com
INFORMATION ABOUT COOKIES
We use our own and third-party cookies for strictly functional purposes, enabling navigation on the website and app, as well as for analytical purposes, and when you have expressly consented, to show you advertising (both general and personalized) based on a profile drawn up from your browsing habits (e.g. pages visited or products visited), to optimize the website and to be able to assess the opinions of products purchased by users.
If you want to know more about the cookies we use, their purpose and other information of interest, please see our
cookie policy
.
MODIFICATIONS TO THIS DATA PROTECTION INFORMATION
We will review and update the data protection information when there are changes in the legislation or in any of the procedures for processing your personal information.
This data protection information was last reviewed and updated in October 2022.
