Terms and conditions of sale
The purchase of our products through the website www.hyalurgie.com (hereinafter, the “Website” or “Hyalurgie.com“) shall be governed by the following Terms and Conditions of Sale.
Please read the Terms and Conditions of Purchase carefully before ordering products online through the Platform.
For any question related to the Terms and Conditions of Sale, you can contact our Customer Service Team by sending an email to
info@hyalurgie.com
.
These Conditions of Purchase shall apply to all offers and contracts in connection with the sale and delivery of the Products by us. In other words, when (i) place an order for any product through the Platform, (ii) place an order for any product through any website directly linked to the Platform, or (iii) you accept any of the offers for products offered by us, you agree to be bound by these Terms of Purchase. Deviations from these Terms and Conditions of Purchase are only possible if they have been agreed with us in writing.
IDENTIFICATION DATA
The Hyalurgie.com website, is a domain owned by Ingredients-Lab SL a mercantile entity incorporated under Spanish law, with registered office in Barcelona , , postal code 08015, calle Calabria number 165, registered in the Mercantile Registry of Barcelona , in volume 47498, Folio 200, Page number B-553796, and with tax identification number B-02710093 (hereinafter, “the Company”).Ingredients-Lab“).
The activity of Ingredients-Lab consists of the sale of cosmetic products on-line, through the Web Site, and also in person through authorized retailers and distributors.
HOW TO BUY ON THE WEBSITE?
Every order placed with Ingredients-Lab through our Web Site shall be set forth in these Conditions of Sale. By placing an order, the User acknowledges having read, understood and accepted these Conditions of Sale.
MINIMUM AGE
To purchase our products through the Web Site you must be of legal age.
PRICE AND TAXES
The products will be sold at the price indicated on the Website, being in force the one stated at the time of order confirmation by the customer.
All prices are indicated in Euros (EUR) and include the Value Added Tax (VAT) in force, but exclude shipping costs, (except for Spain Peninsula, Balearic Islands and Portugal) which will vary depending on the value of the products purchased, and the country or region where the delivery is to be made.
We reserve the right to modify, limit or terminate any special offer or discount at any time. However, this modification, limitation or termination of offers or discounts shall not affect orders placed by the consumer and accepted by the company. Ingredients-Lab in accordance with the provisions of these terms, and will always be carried out in accordance with the applicable regulations.
PURCHASING PROCESS
First of all you will have to choose the product(s) you want. To do this you will have to go to the top of the web where you will find the menu, and there choose the serums section, there you will find the products with their corresponding information as well as the comments of other customers.
By clicking on each product you can choose the desired quantity and add the products to the cart.
Once you have added products to your cart, you can continue shopping, add more products or even change the quantities of a product. Once you have your favorites in the cart you can click on “VIEW CART” and then click on “CHECKOUT”. Once you have filled in your email you must accept our Terms and Conditions of Sale and our Privacy and Data Protection Policy, we ask you to read them carefully and accept them by clicking on
“I have read and accept the Terms of Sale, the Terms of Use and the Privacy and Data Protection Policy”,
then you must click on “CONTINUE”.
If you have a discount coupon, you can apply it in the blank space provided and click “APPLY” and then click “CONTINUE” to proceed. Remember that in the case of promotions, coupons cannot be accumulated, nor can several coupons be combined in the same purchase.
Then fill in your personal data and your complete shipping and/or billing address and click “CONTINUE”. You can also leave comments for the carrier with some annotation regarding the address, time of delivery, or for Ingredients-Lab, in case you would like to add a short dedication to your order, etc.
You can choose home delivery or a pick-up point. If you prefer delivery to a pick-up point you must remember to select the delivery point that best suits your needs and click on “CONTINUE”.
Then select your payment method and click on “FINISH ORDER”. To proceed with the payment you can choose between Card, PayPal, Bizum, Applepay or Googlepay. On the right side of the screen you will see a summary of your order where there is a space to enter your discount coupons. Remember to click on “APPLY” for the discount to be applied.
As soon as the payment process is completed, you will receive an e-mail confirming the order.
If you still have any questions or are unable to add or modify a product, write to us at info@hyalurgie.com and we will help you as soon as possible.
INFORMATION ON DOMESTIC SHIPMENTS
Delivery times for domestic shipments
We work to deliver your order as soon as possible and with deliveries of 48/72 working hours in Peninsula. This excludes periods of launches, promotions or campaigns such as Black Friday in which these delivery times are not guaranteed.
For orders in the Canary and Balearic Islands, delivery time is 5-6 days.
Delivery times are merely indicative, not mandatory maximum delivery times, although we will always respect the maximum delivery time legally in force, 30 calendar days. The mere fact that the delivery period has been exceeded shall not entitle you to any compensation. Notwithstanding the foregoing, in the event of an unlikely delay in an express shipment, we may reimburse you for the full amount of the express shipment, at our sole discretion.
To find out when your order is shipped, keep an eye on your email inbox. We will send you a shipping confirmation of your order and you will also receive an SMS from the logistics company indicating the estimated delivery date. On weekends or holidays, shipments are handled on the next business day.
How does the shipment work and what to do if I am not at home on the day of delivery?
A first delivery will be made to the delivery address indicated and if at the time of delivery you are absent, the delegation that delivers your area will try to contact you to arrange a second delivery. If in the second delivery you are also absent, the order will remain at the Post Office in your area so that you can pick it up at the office. If for any reason they have not been able to contact you to arrange delivery, you can write to us at info@hyalurgie.com so that we can provide you with contact information or help you in any way necessary.
It is very important that you fill in correctly all the required information fields: name and complete address, telephone and e-mail contact.
For shipments to the Canary Islands, customs clearance may involve opening the order.
¿Can I pick up my order at a branch or collection point?
Of course! We can deliver to your nearest post office or Citypack. Before finalizing the order, you only have to choose the option of shipping to the office or Citypack closest to your area and select the one that is most convenient for you. In this way you will be helping to take care of the environment and avoid traffic congestion in your neighborhood.
Even if you choose this method, you will receive the same information as when a home delivery is made and the logistics company will inform you by SMS/email that your order is available for collection at the delivery point. Your order will remain in Citypack for 5 days and then will be available in the office. If you choose post office, your order will be available for 15 days.
How can I track my shipment?
You can track your shipment using the link that you will find in the email confirming the shipment of your order. If you prefer, you can consult
www.correos.es
or by calling 902 197 197 with the tracking number you will have received with your shipment confirmation.
Can I receive my order in the time zone of my choice?
You can leave your delivery time preferences in the carrier comment box provided before finalizing your order. Although we are aware that they do their best to deliver within the specified schedule, it may be difficult for them to do so depending on the carrier’s route. You can also select a pick-up point and pick up your order whenever you prefer.
What happens if my delivery address is incorrect?
If you detect any incorrect information, you can modify it through your client area if the order has not yet been prepared, or write to us at info@hyalurgie.com. This may increase the delay in delivery. Please check all required information fields carefully!
DELIVERY RULES AND RESTRICTIONS
Deliveries are made from Monday to Friday on working days, excluding national holidays in Spain and Catalonia.
HOLIDAYS
Delivery time may be longer for orders placed on public holidays or the eve of public holidays. Please note that the delivery time will be extended if you place your order on one of the following dates:
Non-working days at our logistics center. No orders are prepared on these days, therefore orders are delayed to the next working day. We apologize for the inconvenience:
January: day 1 and 6
April: Holy Thursday and Good Friday, Easter Monday
May: day 1
June: 6th and 24th
August: day 15
September: day 11
October: day 12
November: day 1
December: 6th, 8th, 25th and 26th
INFORMATION ON MEANS OF PAYMENT
Payment is made in the last step of the purchase process.
Payment options
Payment for your order can be made by credit or debit card, through a PayPal account, by Bizum, or by GooglePay or ApplePay wallets.
Bank Card: if you select payment by card, you will be able to enter all your card details in the Redsys secure payment section. The payment of your order can be made with Visa, Visa Electron, MasterCard, American Express.
PayPal: to buy with PayPal, select this payment method and click FINISH ORDER. You will then be redirected to the PayPal page to proceed with the payment.
If for any reason you are unable to complete the order or there is an error, please send us a WhatsApp or write to us at info@hyalurgie.com . We are on the other side to help you.
Once you have completed the corresponding steps in any of the payment options, you will be redirected to the website of Ingredients-Labwhere you will see a completed order message. In addition to receiving the order confirmation e-mail.
Privacy and Security/Payment Methods
PayPal, Redsys, Bizum and wallets such as Apple pay or google pay are the most reliable, secure and fast way to make online payments. These are the ones who make the collections directly to our customers, Ingredients-Lab will not have access to the bank details of the latter.
For more information you can visit www.paypal.com, redsys.com, Bizum.es, or contact us at info@hyalurgie.com
We have contracted the SSL certificate, which protects consumer privacy.
We reserve the right to use commercial data in an anonymous form to study purchasing habits and uses.
ORDER ACCEPTANCE
Orders are subject to acceptance by us. We have the right to check an order in advance at any time, as well as to refuse to accept it without just cause and without any liability to you or to any third party. If we do not confirm acceptance of your order within five working days, it will be deemed to have been rejected.
Examples where we may not accept your order are as follows:
When Products appearing on the Platform are no longer available;
When we are unable to obtain authorization for your payment;
When the Product is subject to shipping restrictions;
When we are unable to process the order due to technical reasons;
When we know or reasonably suspect that the order has been placed with the aid or intervention of any software, robot, crawler, spider or any other automated device or procedure.
If there are reasonable suspicions that there may be resale.
In the event that we do not accept your order (or any part thereof), we shall be entitled to cancel such order (or the relevant part thereof) without incurring any liability to you or any third party. As it could not be otherwise, after the cancellation we will proceed to refund the amount paid for the order (or for the part of it) cancelled.
We reserve the right to cancel your order after the generation of the sales contract, thereby terminating such contract, when any of the reasons contemplated in this article under the preceding sections apply. As it could not be otherwise, after the cancellation we will proceed to refund the amount paid for the order (or for the part of it) cancelled.
ORDER CANCELLATIONS OR CANCELLATIONS
I just made a purchase, but I want to cancel it. What can I do?
If you want to cancel your order, you must inform us as soon as possible through our chat or email: info@hyalurgie.com. If the order has not yet been processed, we will be able to cancel it and refund the full amount of the purchase. On the other hand, if the order is already being handled or has been shipped and is in the hands of the delivery company, it will not be possible for us to assume the return.
RETURN POLICY – RIGHT OF WITHDRAWAL
Last updated 10/30/2022.
We want to offer maximum product guarantees, optimum quality and hygiene from the moment it is manufactured until you receive it. As we cannot control how the products will be handled once they arrive at their destination and for strict hygienic reasons, we do not accept returns or exchanges of our items.
Damaged or defective products
For Hyalurgie, quality is paramount. We thoroughly test our products in real conditions to ensure that they are fully suitable for their intended use.
It is extremely rare for our Products to be damaged or defective. We at Hyalurgie have a legal obligation to ensure that our Products are in conformity with the contract of sale.
Products are inspected by the Product Quality Assurance Department and whenever returned Products do not conform to the sales contract, you are entitled to have the damage or defect corrected. In the event that we provide you with a refund, we undertake to reimburse you in full for the cost of the defective Products.
We will not reimburse in the following cases:
– Damaged products due to incorrect use or negligence.
– Products not purchased on the Website.
Product warranty in case of defect or not matching the purchase reference number
If this happens, we will take care of the whole process very easily and at no cost to you. Send an e-mail to info@hyalurgie.com with the order data and pictures of what you have received and in what condition, so we can solve it quickly.
Once we receive the returned products, we will check them through quality control.
If the quality control confirms the non-conformity or defects of the returned product, we will contact you to confirm that you will receive a new product. If you want a refund, within a maximum period of 21 calendar days, we will reimburse you for all costs incurred, including: the amount you paid for the product(s) being returned and, if applicable, the initial shipping costs and the shipping costs generated by the return. The reimbursement will be made by the same payment method you chose at the time of placing the order.
If no non-conformity or material manufacturing defect is detected after quality control, we will refund the price of the product, minus the initial shipping costs. In this case, the customer will be responsible for the round-trip shipping costs.
Our Customer Service Team is available to assist you. Please do not hesitate to contact us with any questions or comments. Please contact us by email info@hyalurgie.com
FORCE MAJEURE
Ingredients Lab guarantees the quality of the products purchased through its website. In this regard, Ingredients Lab will make every reasonable effort to fulfill its obligations. However, Ingredients Lab cannot be held responsible for delays or failures in deliveries caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural disasters or any other situation that may prevent the production, transportation or delivery of the products.
INFORMATION ON THE PROCESSING OF PERSONAL DATA
If you want to know how we treat the personal data we collect through the Website, you can consult our Privacy and Data Protection Policy.
MODIFICATIONS TO THESE TERMS OF USE
Ingredients Lab reserves the right to modify these Conditions of Sale, by means of a publication on this website with the updated version of the same.
Continued use of the Platform constitutes acceptance of the new, modified or updated terms and conditions..
APPLICABLE LAW AND DISPUTE RESOLUTION
These Conditions of Sale shall be interpreted in accordance with the rules of Spanish law, and shall be resolved in the courts and tribunals of Barcelona.
